Frequently asked questions

No. The Free tier lets you plan one plot, manage a limited number of plants, and use the basic schedule. Paid tiers unlock sun modeling, the recommender, exports, and higher limits.

Pick any paid tier and enter a card. We don't charge anything for 7 days. On day 8 you're billed at the plan price unless you cancel before then from the billing page.

Yes. Visit Account → Billing to upgrade, downgrade, or switch between monthly and annual. Changes prorate automatically.

Plots are outdoor garden spaces (beds, containers placed outside). Seedling areas are indoor spaces for starting seeds (racks, shelves). Containers can belong to one or the other, and the sun/weather models differ between them.

Sun modeling requires (1) your location set in Settings and (2) the container placed inside a plot at specific coordinates. Standalone containers and trays fall back to a neutral value. Plots with no obstructions assume full sun exposure.

When the next 3 nights drop below 0°C the dashboard shows a red “Hard freeze expected” banner above the routine weather alerts. The threshold matches the same severity rule the /weather page uses, so the dashboard never disagrees with the forecast page on whether tonight needs frost cloth.

Open any plant's detail page and click “Add variety”. Varieties inherit the parent plant's stats by default — override only what differs. Custom varieties are private to your account.

Click the plant in the canvas, then “Move plant” in the detail panel. Tray plants can move to other trays; bed/pot plants can move to other beds and pots. To send a tray seedling out to the garden, use the “Send to garden” button instead — that flows through the transplant queue. The bulk toolbar has a Move button too: select several plants, then drop them all into the same destination at once (the server fills the next free cells).

Yes — Account → Share links generates a public read-only URL. Anyone with the link can view (not edit) your plots. Revoke at any time.

On Sprout and up, the assistant can call read-only tools to enumerate your plots, containers, indoor areas, plants, and tasks before answering. So if you just created a bed and asked “what should I plant?”, it now sees the bed by name (Phase 25H added the list-my-* tools that closed this gap). Your data is never used to train the model.

Account → Billing → Manage subscription. That opens the Stripe customer portal where you can cancel, update payment method, or view invoices. If you cancel during the 7-day trial you won't be charged.

Your data stays in your account and continues to be readable. Paid features (sun, recommender, exports, extra plot slots) get gated off, and any content above the Free tier limits becomes read-only until you upgrade or downgrade to fit.

Account → Export data downloads a complete JSON dump of everything you own — plants, plots, containers, events, harvests. Works on every tier.

Account → Delete account. This is permanent and irreversible; all your garden data is removed from the database. Back up with Export first if you want a copy.

Farms on Sprout or higher can open a public storefront at /market/vendors/<slug>. Buyers browse a map centered on their address, add items to a cart, and request an order. Vendors have 48 hours to approve; after approval the buyer picks up at your farm gate during a published pickup window.

No. The marketplace is cash-first — as soon as your farm has at least one payment method (cash is enabled by default), your storefront can go live. Add Stripe Connect later if you want to accept online payments too. Cash pickups have no platform fee.

Per-sale total fee only, and only on online (Stripe) payments. See the pricing page for the tier-by-tier schedule. There are no monthly fees, no listing fees, and no delivery fees. Minimum order is $10 CAD.

No. The public storefront shows a semi-transparent privacy circle centered on your farm — the actual point is rounded to about a mile before it leaves the server. Your precise address is revealed only after you approve an order, and only to that buyer.

Yes, but only once per calendar month. Vendor names must be near-unique across the marketplace so buyers can trust the brand they saw last week is the same one this week. Bio, cover photo, tax label, and address can change freely.

Fresh harvests, seedlings, seeds, tools, and equipment. Every listing has a product kind, price, quantity, and optional photos. Non-food items go through the same pipeline. What you can't list: live animals, alcohol, anything regulated as a controlled substance, or resale of products you didn't grow or produce yourself.

Vendors publish recurring windows on a calendar (e.g. “Saturday 9–11 AM at the farm gate”). Buyers pick one during checkout. The vendor dashboard shows every upcoming pickup on a mini-calendar so nothing is missed.

Your email, garden content, and payment metadata (handled by Stripe — we never see the full card number). We use card fingerprints (a one-way hash) to prevent repeat trial abuse. No third-party analytics tracks your garden activity.

PostgreSQL on Supabase. Our app runs on Vercel. Both are hosted in cloud regions that meet SOC 2 / ISO 27001 controls. See the privacy policy for full detail.